Frequently Asked Questions (FAQ)
1. What types of bags do you sell?
We offer a wide variety of bags to suit different needs and preferences, including handbags, shoulder bags, crossbody bags, totes, backpacks, and more. Each product is carefully selected for its design, quality, and functionality.
2. How do I place an order?
To place an order, simply browse our collection, choose the item you like, select your preferred options (such as color or size if available), and click “Add to Cart.” Once you’re ready, proceed to checkout where you’ll provide your shipping and payment details.
3. What payment methods do you accept?
We accept a variety of secure payment methods including credit/debit cards and other commonly used online payment options. All transactions are encrypted for your safety.
4. Do you offer international shipping?
Yes, we ship to many countries around the world. Shipping availability and fees will be calculated at checkout based on your delivery address.
5. How long does delivery take?
Shipping times may vary depending on your location. Typically, processing takes 1–3 business days, followed by an estimated shipping time of 7–15 business days. You will receive a tracking number once your order has been dispatched.
6. Can I track my order?
Absolutely. Once your order is shipped, you’ll receive an email with a tracking link so you can monitor your parcel’s progress in real-time.
7. What is your return policy?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you may request a return within 14 days of receiving your order. Please note that items must be unused, in their original condition and packaging. Certain restrictions may apply—please refer to our return policy page for full details.
8. What if my item arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us immediately at 1679140678@qq.com with your order number and photos of the issue. We will work quickly to resolve the problem and arrange a replacement or refund as necessary.
9. Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order is processed or shipped, we may no longer be able to make changes, but we will do our best to assist you.
10. Do you restock sold-out items?
We regularly restock popular items, but availability may vary. If something you love is sold out, feel free to reach out to us—we might be able to let you know when it becomes available again.
11. Are your bags suitable for gifts?
Yes! Our products make great gifts. Many customers purchase our bags as presents for loved ones. If you need help with gift packaging or a special note, contact us before placing your order.
12. How can I contact customer service?
If you have any questions or concerns, our customer service team is happy to help. You can reach us via email at 1679140678@qq.com, and we typically respond within 24 hours on business days.
13. Are there any promotions or discounts available?
We often offer seasonal promotions, exclusive deals, and special discounts to our subscribers. Sign up for our newsletter to stay informed about the latest offers.
14. Is my personal information safe on your website?
Yes. We prioritize your privacy and security. Our website uses secure encryption and follows best practices to protect your personal and payment information.
15. Do you offer wholesale or bulk purchases?
If you are interested in purchasing in larger quantities, please contact us directly. We’re happy to discuss potential wholesale opportunities.